At emGuardetools.com, we strive to ensure customer satisfaction with our products. Please review our policy carefully to understand your rights and responsibilities.
- Cancellation Policy
Cancellation Prior to Shipment
If you cancel your order before it ships, no additional fees will be charged.
A cancellation request must be submitted via email to admin@emguardetools.com.
Once the cancellation request is received, a full refund will be initiated.
We strongly advise submitting your cancellation request within 12 hours of order submission to ensure cancellation before shipment.
No Cancellations Allowed After Processing
- Once an order is placed and payment is confirmed, it cannot be canceled.
- Exceptions: If the order has not yet been processed or shipped, cancellation may be possible at our discretion.
- If a cancellation is approved, the payment will be refunded to the original method of payment, which may take 10-45 business days, depending on your credit card issuer.
- Return Policy
The following policies apply to return requests after shipment or receipt of goods:
Eligible Returns:
- Failed Delivery – The order was not delivered successfully.
- Wrong Delivery – You received an incorrect item.
- Damaged Product – The item was damaged during delivery.
Non-Eligible Returns:
- Only items purchased directly from emGuardetools.com Online Store can be returned.
- Items purchased through other retailers must follow their respective return and refund policies.
- Change-of-mind cancellations will NOT be accepted.
Conditions for Eligible Returns
Incorrect Item:
- The item is not what you ordered.
- Wrong size, wrong color, or missing items inside the packaging.
Damaged Item:
- The item is damaged upon receipt.
- Items have been tampered with, refurbished, or modified.
Requirements for Returned Items
The item must be shipped back within 7 working days of receipt (as proven by the postal or courier receipt).
Proof of purchase (order invoice number and receipt) must be provided.
The item must be in new condition, returned in its original packaging, and include any free gifts received.
The packaging must be unused, unmarked, and not defaced in any manner.
The item must be returned in its original box or at least in suitable packaging to prevent damage during return transit.
We reserve the right to reject any cancellation or refund request deemed unfit or unreasonable.
- Refund Policy
A full refund will be issued once we receive and examine the returned goods at our return center. If the returned goods meet our return policy requirements, the refund will be processed.
Refund Method & Processing Time
Online Bank Transfer – Refunds will be credited to your bank account within 3-5 working days.
Credit Card Refunds – Refunds will be processed to the card-issuing bank. The refund timeline depends on your bank’s processing time. Please contact your card-issuing bank for details.
- Return Shipping
Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
Please ensure the product is securely packaged to prevent damage during return transit.
- Contact Us
For any refund, cancellation, or return inquiries, please contact us:
Email: admin@emguardetools.com
📞 Phone: +601127631319